No. Your phone rings first—you always get the chance to answer. If you don’t, the AI steps in to capture details, answer questions, offer a link to upload photos for an estimate, and book a callback or appointment. You’ll then get a text and email with a full summary of the call. No lead goes unanswered.

Yes. The AI workflow can be fully customized to match how your business operates. Other PDR companies are already running tailored versions. What you see with AiDentify right now is simply a test flow—it won’t be used in this exact form.

Currently, when a prospect is asked to upload photos, the AI sends them a secure link. They can upload damage photos directly through that link, which are then instantly available to you or your techs. This allows you to review the images, prepare an estimate, and respond to the customer at your earliest convenience.

We don’t sugarcoat it—the AI isn’t perfect. On average, it’s accurate about 95–97% of the time in capturing details, answering questions, and booking appointments. But here’s the reality: if you miss a call altogether, there’s an 87% chance that prospect moves on to the next shop that does answer.

So, the trade-off is simple: let the call go and lose the lead, or have the AI handle it—knowing that the vast majority of the time, it gets the job done right.

The AI is designed to sound natural and professional. In most cases, prospects think they’re speaking with a front-desk assistant. But there's no need to try and hide it, if asked the AI will be straightforward. What's most important is that the prospect's immediate questions and needs are met in a timely and professional manor.

Yes. You’re always in control. You can pause or activate the AI anytime.

The AI will politely let the caller know a Master Tech will follow up, and it will capture all details so nothing is lost.

Yes. It can answer calls, capture details, and book appointments 24/7—so you never miss a lead.

The AI is trained to stay calm, polite, and professional. If needed, it assures the caller a Master Tech will reach out or we can even have the AI transfer calls to a live person to resolve any immediate issues.